iziViza Privacy Notice

1. Introduction

At iziViza Travel Services LTD ("iziViza"), we are committed to protecting your personal data and respecting your privacy. This Privacy Notice outlines how we collect, use, disclose, and protect your personal data in accordance with the applicable Turkish data protection legislation, including the Law on the Protection of Personal Data (Law No. 6698 – KVKK).

2. Who We Are

iziViza Travel Services LTD provides travel documentation services, including visa facilitation support, courier services, appointment bookings, and other related services. We act as the Data Controller for data collected for our own services, and as a Data Processor when we handle personal data for consulates, embassies, or government authorities.

3. What Data We Collect

Depending on the service you request, we may collect the following personal data:

• Full name
• Passport and ID details
• Contact information (phone, email, address)
• Date of birth, nationality, and travel details
• Biometric data (only when required)
• Service preferences (SMS tracking, courier delivery)
• Any supporting documents you upload

4. Legal Basis for Processing

Under the KVKK, we process your data based on:

• Your explicit consent (Article 5/1)
• Necessity for the performance of a contract (Article 5/2-c)
• Fulfillment of legal obligations (Article 5/2-ç)
• Legitimate interests, provided your fundamental rights are not harmed (Article 5/2-f)

5. How We Use Your Data

We use your data to:

• Facilitate your visa or travel document application
• Schedule appointments
• Deliver optional services (e.g., SMS updates, courier returns)
• Provide customer service and respond to inquiries
• Ensure legal compliance and audit requirements

6. Data Retention

Your personal data will be retained only for as long as necessary to fulfill the purposes for which it was collected, and in accordance with applicable legal and contractual obligations. Typically, this means:

• Application data: until submitted to authorities and deleted by the users
• Courier/SMS data: 30 to 90 days
• Customer service records: until deleted by the users or unless otherwise required

7. Data Sharing

We may share your personal data with:

• Government authorities processing your application
• Couriers, SMS providers, and IT support vendors under strict data protection agreements
• Legal authorities when required under Turkish law

We do not sell your personal data to third parties.

8. International Data Transfers

If data needs to be transferred internationally, we ensure it is done in compliance with KVKK Article 9, using appropriate safeguards including standard contractual clauses where required.

9. Your Rights Under KVKK

As a data subject, you have the following rights:

• To learn whether your personal data is being processed
• To request information and access to your data
• To request correction or deletion
• To object to processing or automated decisions
• To file a complaint with the Turkish Data Protection Authority (KVKK)

You can contact us at: support@iziviza.com

10. Data Security

We implement technical and organizational measures to protect your data, including encryption, firewalls, restricted access, and regular audits. Some locations may use CCTV monitoring for safety and fraud prevention.

11. Cookies and Web Tracking

We use cookies and similar technologies to improve your experience and analyze traffic. You may control cookie settings through your browser preferences.

12. Updates to This Notice

This Privacy Notice may be updated from time to time. The effective date above reflects the latest revision. Substantial changes will be communicated via our website.

13. Contact Us

If you have any questions, concerns, or data access requests, please email us at support@iziviza.com