Delete your account and data

How to request deletion

Where possible, send your request from the email address registered to your account. To protect your account, we may contact you to verify account ownership before deletion.

1. Use the button below to open an email draft, or send an email directly to the address shown.
2. Include your registered email address and the app you use (iziViza or iziViza Staging). State that you want your account and associated data deleted.
3. Send the email. If you cannot access your registered email address, mention this in your request so that alternative verification can be arranged.

If your email app does not open, send your request to: support@iziviza.com

The button only opens an email draft. Your request is delivered when you send the email. Do not include passwords, verification codes, passport images or document scans.

What the request covers

Your account deletion request covers the following data associated with your account by iziViza:

• Account, profile, identity, contact and address information
• Visa applications, passport information, uploaded documents and photos
• Associated chat messages, attachments and support records

Data already provided to agencies or public authorities may be subject to their own retention obligations. You may need to contact those organisations separately about your data.

Retention and processing time

Your account and associated data are deleted from active systems on the day you submit your deletion request. Account ownership may need to be verified before deletion.

Any remaining data copies and backups are retained for no more than 14 days after deletion and are then permanently deleted. This period applies to both iziViza and iziViza Staging accounts.